SHIPPING & RETURNS
SHIPPING
For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 901-462-1006. We will contact USPS or FEDEX right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
International Shipments
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
RETURN & EXCHANGE POLICY
Return policy
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At OSBM we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factories around the world. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Replacements
We take great pride in our product and it is 100% guaranteed. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address the issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the products in question. If OSBM verifies and agrees that the product is defective in any way, OSBM will then exchange or replace the item.
If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item. OSBM will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise, the customer will receive a $15 credit towards another shipping option. If OSBM does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
Exchanges
From time to time, OSBM, at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 7 calendar days from the date of purchase. Any exchange request after 7 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (USED OR OPEN) in any way. According to Federal law you cannot return SKINCARE products that have been used. This includes unsealing any products. We adhere to these strict policies with respect to product returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that opening, unsealing or using any products voids ALL EXCHANGE AND REPLACEMENT guarantees.
The product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange, the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 3-day Product Defect Exchange Policy that commences on the date of purchase. Customers should contact an OSBM Representative at 901-462-1006 and notify them of their issue or concern. Note that USED OR OPENED VOIDS the Product Defect Exchange Policy. Customers should use the USPS label provided or contact Customer Care to request a return label. If OSBM verifies and agrees that the product is defective in any way, OSBY will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. OSBM will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise, the customer will receive a $15 credit towards another shipping option. If Indique does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.
PAYMENT TERMS
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Order Processing
Our business hours are Monday through Saturday from 9:00 am to 7:00 pm EST. All orders received before 5:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.